Paramount Acceptance is a leading software and billing services provider for gyms across the country. They are seeking a Customer Service Representative to handle inbound and outbound calls from gym members, respond to customer inquiries, and manage membership changes. This role offers opportunities for growth and a supportive work environment with both remote and in-office options available.

Responsibilities

• Take inbound and outbound calls from members of our clients’ gyms
• Respond to customer questions in accurate and timely manner following established policies
• Explain options regarding upgrading, downgrading, or canceling memberships
• Update billing and personal information per customer request
• Document customer interaction with our in-house software

Skills

• Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
• Positive attitude and excellent communication skills
• Team player with willingness to learn and grow
• Basic computer and typing skills
• Willing to work 10:30am - 7pm Mountain Time or 3-7pm
• 1+ year experience in call center customer service environment

Benefits

• 401(k) with company match
• Medical, Dental, life and vision
• Paid holidays
• Paid vacation
• Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!

Company Overview