Open role
[Remote] Customer Service Associate II
Note: The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, provides a range of insurance products and is looking for a Customer Service Associate II. This role involves answering high volume inbound calls, delivering quality customer service regarding property insurance, and assisting borrowers and agents with inquiries and complaints.
Responsibilities
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
Skills
- High School Diploma or GED
- 0-2 years experience
- Ability to answer high volume inbound calls
- Effective quality customer service regarding property insurance
- Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance
- De-escalate calls and process complaints
- Handle disbursement of premiums
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- High School Diploma or GED
- 0-2 years experience
Benefits
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
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