This role serves as a key management leader for the Construction & Infrastructure Claims Team, supporting overall team direction, operational consistency, and high-level execution across client accounts and complex claims matters. The position operates as a senior bridge between executive claims leadership and the Claims Leadership Executives and subject matter experts, helping manage team priorities, elevate service standards, and drive strategic coordination across construction-related lines of coverage. Essential Duties and Responsibilities: Reporting to the North American C&I Claims Leader, provide day-to-day leadership support and operational direction for the C&I Claims Team. Directly manage, train, and mentor the Construction Claims Account Executive and Subject Matter Expert Claims Analysts across all construction-related lines of coverage to strengthen technical expertise, ensure consistent service delivery, and enhance overall team performance. Serving as a technical resource to C&I Team Members and other internal stakeholders on claims-related issues, processes, and escalation matters. Provide strategic oversight of complex construction claims portfolios to ensure alignment with client objectives, risk tolerance, service expectations, and overall program performance. Supervise and support the execution of claims management strategies involving general liability, workers' compensation, commercial auto, builders' risk, professional liability, pollution, wrap-up, property, inland marine, surety, cyber, and subcontract default insurance exposures.? Lead coverage advocacy on complex and disputed claims by directing policy analysis, challenging adverse carrier positions, coordinating supporting facts and arguments, and advancing strategies designed to maximize available coverage and claim outcomes for clients. Serve as a senior escalation point for significant, high-exposure, and complex claims matters, guiding internal teams on coverage strategy, exposure management, reserve concerns, litigation posture, and resolution planning. Coordinate with clients, producers, account management teams, carriers, TPAs, defense counsel, consultants, and other claim vendors to ensure consistent, efficient, and outcome-focused claims management across assigned accounts. Oversee large loss monitoring and significant reserve change reporting, helping determine when elevated review, client communication, or strategic intervention is necessary. Participate in and support structured claim reviews, stewardship meetings, and high-exposure roundtables focused on litigation strategy, reserve accuracy, risk mitigation, and matters with nuclear verdict potential. Review and delivery of stewardship reports, loss trend analyses, dashboards, and management reporting that provide visibility into claim performance, emerging risks, and service outcomes. Leverage data analytics and benchmarking to identify loss trends, measure program performance, and recommend strategies to reduce claim frequency, severity, and total cost of risk. Evaluate and strengthen claims reporting protocols, onboarding processes, account service plans, and client claims profiles to improve consistency, responsiveness, and execution across the team. Participate in acquisition, onboarding, renewal, and client stewardship meetings to present claims capabilities, support retention and growth efforts, and reinforce the value of the claims platform. Mentor, develop, and provide management support to team members, helping establish accountability, elevate technical performance, and promote consistent client service standards.? Communicate proactively with executive leadership regarding significant claim developments, client concerns, operational challenges, staffing needs, and opportunities for continuous improvement. Maintain current knowledge of construction claim trends, coverage developments, jurisdictional issues, and market conditions affecting construction risk and claims management. Participate in special projects and provide support on broader team initiatives or cross-functional assignments as needed. Represent the organization at client meetings, industry events, and professional forums to strengthen relationships, support business development, and remain informed on relevant market developments. What We're Looking For: Exceptional interpersonal skills capable of interacting with private equity and C-suite clients to cultivate strong relationships through effective communication and trust. Elite project management, communication, and presentation skills. Manages time effectively through excellent organization, time-management, and multi-tasking skills. Entrepreneurial attitude with a natural ability to take ownership of the overall success of client relationships. Commitment to delivering exceptional customer service and results. Naturally anticipates and analyzes problems and information to proactively solve problems through critical thinking, team network