job summary: Join our Operational Excellence team to help define and document the core processes that drive our business forward. As a Technical Writer, you will be responsible for creating high-quality Business Essential Documents (BEDs) that ensure our operations are clear, consistent, and audit-ready. location: Telecommute job type: Contract salary: $30 - 35 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Develop, write, and revise SOPs, Policies, Processes, and Procedures using established Operational Excellence documentation standards and best practices. - Perform research and analysis, partnering with subject matter experts to understand existing workflows, terminology, systems, and decision points. - Facilitate interviews, working sessions, and clarification meetings with stakeholders and SMEs to collect accurate information for BEDs. - Identify process gaps or unclear areas within stakeholder provided workflows and escalate or clarify appropriately. provided workflows and escalate or clarify appropriately. - Conduct peer reviews of documentation to ensure consistency, accuracy, alignment with templates and standards, and audit readiness. - Maintain version control, manage updates, track communication history, and support audit requirements. - Log changes, approvals, and documentation updates in compliance with Operational Excellence governance standards. - Support senior leadership requests related to documentation, research, communications, and BED lifecycle tasks. - Manage multiple documentation projects simultaneously while maintaining attention to detail and meeting deadlines. - Recommend improvements to documentation clarity, structure, standards, and governance practices. - Strong research and analytical skills, with the ability to evaluate existing processes and identify gaps or inconsistencies. - Ability to facilitate productive conversations with stakeholders and subject matter experts to gather accurate information. - Excellent verbal and written communication skills, with the ability to translate complex or technical content into clearly structured documents. - Ability to work both independently and collaboratively, demonstrating proactive follow through and strong organizational skills. - Critical thinking skills to analyze, validate, and clarify operational details in a fast paced environment. - Ability to communicate professionally with stakeholders at all organizational levels. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Smartsheet. - Familiarity with documentation governance platforms such as SharePoint or LogicGate is preferred but not required. qualifications: REQUIRED QUALIFICATIONS 2+ years of professional experience in Technical Writing or Business Documentation. Proven ability to research complex workflows and translate them into clear instructions. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio. Must provide a portfolio or writing samples for review. PREFERRED QUALIFICATIONS Experience with Smartsheet or SharePoint governance. Background in operational excellence or audit-ready environments. Strong critical thinking and stakeholder management skills. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply To this Job