National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/) National Interstate is looking for a Senior Application Engineer to join their team. This individual will either work hybrid from the Richfield, OH office 2 days per week or work fully remote from the USA, if not local to the office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs. Essential Job Functions and Responsibilities Designs, programs, builds, and deploys software applications and systems that support various business and insurance processes. Drives the implementation of new features and functionalities based on business requirements, enhancing the overall user experience. Ensures seamless integration of new applications with existing systems, minimizing disruptions to business operations. Supports software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements Develops technical specifications based on conceptual design and stated business requirements. Collaborates with cross-functional teams to design and implement integration solutions that enhance data flow and system interoperability. Monitors and optimizes application performance, identifying and resolving any issues that may impact system efficiency. Conducts regular performance assessments and implements improvements to ensure applications run smoothly and efficiently. Provides technical support to end-users, addressing and resolving application-related issues in a timely manner. Develops and maintains documentation for troubleshooting procedures and best practices. Collaborates with business analysts, project managers, and other stakeholders to understand business needs and translate them into technical requirements. Provides regular updates on project status and progress. Proactively identifies opportunities for process improvements and implements solutions that enhance overall system performance. Performs other duties as assigned. Job Requirements Education: Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field. Experience: Generally, a minimum of 6 years of experience in software engineering and/or application engineering. Prefer experience with .NET/C#, SQL, Full Stack Development, Test automation. Scope of Job/Qualifications: Demonstrates advanced proficiency in multiple programming languages. Advanced experience with cloud platforms and modern development frameworks. Extensive experience working in Agile/Scrum environments. Develops time estimates and other project management elements for complex project deliverables. Provides technical expertise across a range of applications, systems and/or technologies. Strong analytical and problem-solving skills, with the ability to troubleshoot complex software issues. Demonstrates strong understanding of machine learning concepts and their software engineering implications. Requires a high level of understanding of the organization's business and technology operations. This job is non-exempt in California. Company: NIIC National Interstate Insurance Company Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns.