Note: The job is a remote job and is open to candidates in USA. TalentPop App is a company seeking a French-English Customer Support Representative to join their global team. The role involves responding to customer inquiries in both languages, providing guidance for technical or order-related issues, and ensuring customers feel supported and valued.

Responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls
• Offer step-by-step guidance to resolve technical or order-related issues
• Keep accurate records of customer interactions
• Share insights from customer feedback to improve our products and processes
• Work closely with a friendly, supportive remote team

Skills

• 1+ year of remote/online experience in customer service or a similar role
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Fluent in French and English
• A laptop or desktop with an i5 processor or better
• High-speed internet (25 Mbps or faster for both upload and download speed)
• A quiet workspace for calls
• Experience with bilingual customer support is an advantage
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus

Benefits

• Fully remote—work from anywhere
• Competitive pay with regular reviews
• Paid time off for rest and recharge
• Monthly health stipend
• Bonuses based on performance
• A team that values collaboration, growth, and respect

Company Overview