Note: The job is a remote job and is open to candidates in USA. Urban Company is a technology-driven platform that connects customers with trusted professionals for home and beauty services. The Water Purifier Trainer will design and deliver virtual training sessions for service professionals on installation, maintenance, troubleshooting, and repair of water purifiers, while also creating training materials and monitoring trainee performance.

Responsibilities

• Design and deliver virtual training sessions for service professionals on installation, maintenance, troubleshooting, and repair of a wide range of water purifiers
• Create easy-to-understand training materials, demos, and assessments
• Update content based on new product launches, brand standards, and safety guidelines
• Monitor trainee performance and provide constructive feedback
• Support skill certification processes to ensure high-quality service on the platform
• Collaborate with operations, quality, and product teams to standardize best practices and address recurring field issues through targeted training interventions

Skills

• Strong technical knowledge of water purifiers, including installation, maintenance, and basic electrical and plumbing concepts
• Proven training or coaching experience, with the ability to explain complex technical topics in simple, practical ways
• Effective communication and presentation skills, with fluency in English and at least one major regional language preferred
• Comfort with digital tools and platforms for remote training (video conferencing, learning management systems, digital assessments)
• Attention to detail, strong problem-solving skills, and a commitment to safety and quality standards
• Ability to work independently in a remote setup, manage schedules, and handle multiple training batches
• Prior experience in field service (appliances, water purifiers, or similar) or in a technician training role is highly desirable
• Diploma, ITI, or degree in a technical discipline (electrical, electronics, mechanical, or related field) is preferred

Company Overview

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