Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Trade Management Analyst I role involves providing advisory services on international trade compliance and assisting clients with regulatory obligations while supporting process optimization and system solutions.

Responsibilities

• Provide trade compliance guidance to clients engaged in international import and export activities
• Advise on customs classification, valuation, origin, and preferential trade programs
• Support client engagements by identifying compliance gaps and recommending practical improvements
• Act as a subject‑matter resource for resolving compliance‑related client issues in coordination with internal teams
• Support interactions with customs authorities while maintaining regulatory integrity
• Put together reports of like and similar goods to ensure compliance with CBSA verification audits
• Charging customers for the work performed and completion of billing for projects
• Demonstrate working knowledge of the CBSA CARM Client Portal and its use by importers and brokers
• Upload documents for our customers to the CARM Client Portal
• Apply regulatory requirements to client operations and brokerage workflows
• Assist with preparation of submissions to the post‑entry team, responses to CBSA requests, and supporting documentation packages
• Monitor regulatory changes and support updates to procedures and controls as required
• Support preparation for CBSA audits and verifications, including documentation review and data validation
• Assist in analyzing audit findings and identifying corrective actions
• Support maintenance of audit trails and supporting documentation aligned with CBSA expectations
• Apply brokerage operations knowledge to support automation and system‑driven process improvements
• Analyze current compliance workflows to identify opportunities for automation and efficiency gains
• Collaborate with technology, operations, and compliance teams to ensure regulatory requirements are embedded into system functionality
• Use data and reporting to support root‑cause analysis and exception reduction
• Support development and delivery of clients and internal training related to trade compliance
• Prepare documentation, job aids, and procedural guidance for regulatory and system changes
• Assist clients and internal users with adoption of new processes, tools, and compliance requirements

Skills

• Bachelor's degree preferred (international trade, supply chain, logistics, business, or related field)
• CCS designation
• Practical experience in customs brokerage or trade compliance operations
• Working knowledge of CBSA CARM Client Portal navigation and document handling
• Familiarity with customs audits, verifications, and regulatory correspondence
• Strong analytical and problem‑solving skills
• Bilingualism required: French and English (written and spoken). Strong verbal and written communication skills in French are essential. The role involves regular interactions with clients outside of Quebec (70%)
• Ability to translate regulatory and system requirements into clear client guidance
• Effective written and verbal communication skills for client‑facing environments
• High attention to detail with strong compliance awareness
• Ability to operate as an independent contributor in a collaborative, cross‑functional environment
• Proficiency in Microsoft 365 tools, including: Excel (data analysis, reconciliation, reporting, tracking), Word (procedural documentation, client correspondence), PowerPoint (client presentations, training materials, reporting), Outlook (client and stakeholder communication), Teams / SharePoint (collaboration, document management, version control)
• Ability to analyze data, track exceptions, and support reporting using spreadsheets and business dashboards
• Comfortable working across multiple systems and platforms in a regulated environment
• Exposure to brokerage automation or systems‑based process improvements is an asset

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