Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Global Sales Support Operations Specialist to enhance operational excellence within their Global Sales team. The role focuses on CRM activities, data management, and process improvement to support sales operations.

Responsibilities

• Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities
• Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets
• Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues
• Create and manage CRM campaigns, including tracking event invitations and reporting to leadership
• Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders
• Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps
• Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies
• Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items

Skills

• Minimum of 2 years in SHI sales or sales support role
• Bachelor's Degree
• Fluency in SHI-branded CRM tool
• Strong understanding and working knowledge of SHI sales structure, systems, and processes
• Analytical and detail-oriented
• Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint
• Organizational skills with a keen eye for detail
• Ability to work independently as well as in a team environment
• Proactive, driven, and positive work attitude
• Superior time management skills
• Strong written and verbal communication skills
• Microsoft Dynamics - CRM
• Experience with Power BI

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview