Note: The job is a remote job and is open to candidates in USA. Kentro is a company dedicated to advancing customer missions and fostering professional growth. They are seeking experienced ServiceNow professionals to develop, configure, and optimize enterprise workflow solutions that enhance operational efficiency and user experience.

Responsibilities

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
• Troubleshooting platform issues, performance concerns, and integration challenges
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
• Developing reports, dashboards, and performance analytics within ServiceNow
• Managing multiple competing priorities while supporting enterprise or mission-critical environments
• Supporting governance, documentation, and ServiceNow development best practices

Skills

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
• Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
• Troubleshooting platform issues, performance concerns, and integration challenges
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
• Developing reports, dashboards, and performance analytics within ServiceNow
• Managing multiple competing priorities while supporting enterprise or mission-critical environments
• Supporting governance, documentation, and ServiceNow development best practices
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• 3+ years of hands-on ServiceNow development, engineering, or administration experience
• Experience configuring and customizing the ServiceNow platform
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas
• Strong troubleshooting, analytical, and problem-solving skills
• Highly polished communication and stakeholder engagement skills
• Ability to work independently and collaboratively within fast-paced environments
• Active U.S. security clearance (or eligibility to obtain one)
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications
• Experience supporting enterprise or government environments
• Familiarity with cloud technologies, integrations, and API development
• Experience with automated workflows, orchestration, or process improvement initiatives
• Knowledge of ITIL principles and IT service management processes
• Experience supporting platform governance, CMDB, or asset management initiatives

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events

Company Overview