Note: The job is a remote job and is open to candidates in USA. GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This entry-level position involves providing customer support through calls and emails, troubleshooting issues, and collaborating with other professionals to enhance customer service.

Responsibilities

• Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the company site, or using products or services
• Collaborate with other call-center professionals to improve customer service
• Accurately document all service calls within the prescribed call tracking mechanism
• Support both technical and non-technical end users
• Escalate advanced issues to the appropriate team member

Skills

• Strong Customer Service Skills
• Exceptional Interpersonal, verbal, and written communication skills
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Phone skills, including familiarity with complex or multi-line phone systems
• At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
• Prior experience with ability to handle 30-40 service calls a day
• Strong Customer Service experience

Benefits

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Company Overview