Note: The job is a remote job and is open to candidates in USA. Plat4mation Americas is seeking a Senior Project Manager to lead complex ServiceNow delivery engagements and drive successful, measurable outcomes for clients. In this role, you will own the end-to-end delivery of large-scale or multiple concurrent projects, ensuring strong governance, effective stakeholder alignment, and high-quality execution.

Responsibilities

• Accountable for end-to-end delivery of ServiceNow implementation projects, ensuring success across scope, timeline, quality, and customer satisfaction
• Leads large-scale or multiple concurrent projects, driving structured execution, governance, and alignment to client business outcomes
• Deliver full lifecycle of large or multiple projects
• Manage multi-workstream and cross-functional delivery
• Ensure delivery meets scope, timeline, and quality targets
• Own RAID log and governance structure
• Drive proactive risk identification and mitigation
• Lead escalation and decision forums (Steering Committees)
• Maintain project plans, milestones, and roadmaps
• Provide executive-level reporting
• Use data to drive delivery decisions
• Act as a trusted advisor
• Manage senior stakeholders & priorities
• Support engagement growth opportunities
• Apply Agile, Scrum or hybrid methodologies
• Support business readiness and adoption
• Maintain strong understanding of ServiceNow capabilities

Skills

• 5–10 years project management experience
• Experience managing large-scale IT / Service projects, both strategic and tactical
• Strong understanding of the ServiceNow platform, its modules, and capabilities
• Experience with ServiceNow implementations, especially ITSM, ITBM, HR, Finance, and CSM modules
• Scrum Master, PMI, or PMP certificates are a plus

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