Note: The job is a remote job and is open to candidates in USA. Cresta is a leading company in AI-driven customer experiences, leveraging a unified AI platform that enhances customer interactions. The Senior Forward Deployed Engineer will develop and deploy AI agents, ensuring their effective integration and performance while collaborating with customers and internal teams to meet business needs.

Responsibilities

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
• Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning

Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering
• Proficiency in Python and Golang, with the ability to write clean, efficient code
• Familiarity with AI/ML concepts
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
• Excellent communication and project management skills
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
• You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions
• Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
• Hands-on experience of building AI agent frameworks, function calling, and retrieval-augmented generation (RAG) is strongly preferred

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Company Overview

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