Note: The job is a remote job and is open to candidates in USA. Guru is a Series C venture-backed company on a mission to bring clarity to chaos through its knowledge management platform. They are seeking a Senior Customer Solutions Engineer for Named Accounts who will be responsible for leading technical implementations and driving AI adoption for their most strategic enterprise customers.

Responsibilities

• Lead multi-week Proof of Concept, Implementation, and Adoption Improvement projects for Guru's top accounts—the ones that really matter
• Configure advanced Knowledge Agents, design enterprise integrations, and architect solutions that make customers say "wow, I didn't know Guru could do that."
• Lead comprehensive training sessions that transform how Fortune 500 teams work, achieving 100% feature utilization targets
• Work closely with Growth AEs and Customer Experience leaders to ensure your technical wizardry aligns with strategic account goals
• Serve as the escalation point for your named accounts, ensuring every issue is resolved with the urgency these VIP customers deserve
• Your insights from the field directly influence product roadmap and enterprise playbooks—we actually listen to what CSEs learn in the trenches

Skills

• 5-7 years in technical customer success, implementation, or solutions consulting
• Expert-level proficiency with CRM (Salesforce), project management tools, and enterprise software
• Proven ability to manage customer support escalations alongside project delivery
• Experience presenting to and influencing C-suite executives
• Deep understanding of APIs, integrations, and enterprise security principles
• Background with AI/ML technologies or knowledge management platforms
• Experience with support ticketing systems and case management
• Familiarity with AWS, Azure, or other cloud platforms

Benefits

• Employee Incentive Stock Option Plan
• Generous medical benefits package
• Tax-advantaged accounts
• 401k
• Unlimited Flexible Time Off
• Paid Parental, Family & Medical Leave
• Wellness Stipend
• Tuition Stipend
• Guru-sponsored company & team events, no matter where you work
• Thrive After Five: in recognition of our long-tenured employees, Guru celebrates your five year anniversary with a $10,000 personal travel reimbursement
• Again at Ten: in recognition of our long-tenured employees, Guru celebrates your ten year anniversary with a $20,000 personal travel reimbursement
• Flexible hybrid work: Monday-Friday, with autonomy to manage your schedule
• Meaningful travel: 10-15% for strategic customer engagements (not endless road life)
• True influence: Your field insights shape product development and customer success strategy
• Growth trajectory: IC4 role with clear paths for advancement while staying technical

Company Overview