Note: The job is a remote job and is open to candidates in USA. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative to manage patient interactions, verify insurance, and secure appointments across their clinics, ensuring a patient-first approach throughout the process.

Responsibilities

• Serve as the first point of contact for new patient leads
• Proactively connect with patients via inbound and outbound phone calls, email, and text
• Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
• Communicate insurance coverage and payment options clearly to minimize booking barriers
• Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
• Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
• Collaborate with internal teams to ensure a seamless handoff to clinical care
• Continuously refine your approach based on feedback and performance data

Skills

• Experience in medical call centers, front desk patient scheduling, or insurance-based sales
• Deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits
• Experience in a medical practice, urgent care center, or dental front desk
• Ability to guide patients, ask the right questions, and document accurately in EMRs
• Bilingual in Spanish
• Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)
• Strong persuasion and objection-handling skills
• Ability to control a conversation and move a patient from initial interest to a scheduled visit
• Operational discipline with high attention to detail under pressure
• Commitment to growth and ability to act on coaching and feedback quickly

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)

Company Overview