Note: The job is a remote job and is open to candidates in USA. Xplor Technologies is a company dedicated to providing small and medium-sized businesses with cloud-based technology solutions. They are seeking a Risk Analyst to monitor merchant processing activity, conduct investigations of suspicious activities, and collaborate with cross-functional teams to implement risk mitigation strategies.

Responsibilities

• Analyze merchant account activity alerts generated by automated monitoring systems in order to identify suspicious transaction or processing issues
• Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses
• Collaborate with cross-functional teams to design, communicate, and implement risk mitigation strategies, ensuring compliance with industry standards and regulations
• Monitor emerging trends and threats in the payments industry, adapting risk assessment methodologies accordingly
• Read and interpret business and financial documents to analyze trends, detect potential fraud, and assess risk
• Conduct verbal and written communication with merchants and issuing banks, including handling escalated issues, gathering information, and managing appropriate actions to resolve risk concerns
• Develop and maintain Standard Operating Procedures (SOP) and efficient processes to ensure consistent and effective risk management practices
• Perform other related duties as assigned by management

Skills

• Bachelor's degree in relevant field preferred, or at least three years related experience and/or training. Equivalent combination of education and experience will be considered. Previous risk experience is preferred
• Ability to read and interpret documents such as credit reports, billing statements, contracts, sales agreements, memos, letters, and process and procedure documentation
• Demonstrated history of identifying and implementing process improvements to enhance risk management efficiency and effectiveness
• Strong curiosity and proactive approach to problem-solving, with a continuous desire to learn and adapt in a dynamic environment
• Proficiency in using risk management tools and software, with a strong aptitude for learning new technologies
• Familiarity with fraud detection and payment methodologies, including transaction monitoring, chargeback management, and risk scoring systems
• Strong analytical skills, with the ability to interpret data sets and identify patterns or anomalies indicative of risk
• Ability to understand and explain merchant contract terms and conditions, as well as Visa/Mastercard operating policies and regulations

Benefits

• Gender Neutral Paid Parental Leave
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council
• Access to free mental health support
• Flexible working arrangements

Company Overview