Note: The job is a remote job and is open to candidates in USA. OGC Global is a boutique research and consulting agency specializing in data-driven strategy and market research. They are seeking a Research Operations & Governance Manager to ensure efficient vendor onboarding, compliance, and effective operations within their systems, working closely with various internal teams and external partners.

Responsibilities

• Manage end-to-end onboarding of analytics and data vendor resources; coordinate with procurement, legal, and IT to ensure all requirements and access provisioning (identity and system access) are met
• Advance the research, implementation, and documentation of automated workflow solutions to streamline vendor engagement
• Enhance documentation of Operations protocols, workflows, and compliance requirements to ensure data governance and operational policies are upheld
• Develop training materials that translate complex workflows and governance processes into clear, actionable guidance for internal teams and external partners
• Support the redesign and rollout of the SharePoint repository, including the transition to a more automated governance model
• Identify and resolve compliance gaps; recommend improvements to streamline tracking and support the implementation of vendor management tools

Skills

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role
• Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes
• Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting
• Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions
• Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures
• Experience creating and maintaining dashboards, reporting frameworks, trackers, operational metrics, and KPI monitoring tools
• Experience utilizing Smartsheet, Monday.com, or similar workflow and operational management platforms to support vendor management, budget tracking, compliance oversight, reporting, and process execution
• Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through
• Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization
• Ability to quickly learn and adapt to new systems, tools, and technologies
• Ability to communicate clearly with both technical and non-technical stakeholders
• Ability to manage multiple priorities, work independently, and navigate ambiguity within a fast-paced, evolving operational environment
• Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint
• Experience supporting Market Research, Consumer Insights, Research Operations, Vendor Management, Procurement Operations, or similar professional services functions
• Experience partnering with Legal, Privacy, Procurement, Compliance, Cybersecurity, and Finance teams within a large or highly matrixed organization
• Advanced experience with Smartsheet, including workflow automation, dashboards, reporting, system administration, and process optimization
• Experience leading or supporting operational transformation, process improvement, workflow automation, systems implementation, or governance initiatives
• Familiarity with vendor governance frameworks, compliance programs, audit readiness practices, and risk management methodologies
• Experience developing executive-level reporting, dashboards, performance metrics, and operational scorecards
• Knowledge of vendor performance management practices, including KPIs, SLAs, scorecards, and vendor oversight frameworks
• Familiarity with operating within a continuous improvement model

Company Overview