Note: The job is a remote job and is open to candidates in USA. The Reynolds and Reynolds Company is seeking a Systems Administrator for their Proton Technologies affiliate. In this remote role, you will manage escalated troubleshooting and administration tasks, providing support for client equipment and applications while mentoring onsite and help desk technicians.

Responsibilities

• Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers
• Troubleshoot and resolve issues with supported client applications and related services
• Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments
• Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems

Skills

• At least 2 years in a Tier II or System Administrator role is required
• Knowledge and experience with Windows Active Directory domains required
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP
• Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation
• One-year certificate from a college or technical school is a plus

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days

Company Overview

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