Note: The job is a remote job and is open to candidates in USA. Brakes Catering Equipment is the UK’s largest foodservice supplier, delivering high quality food and ingredients to various sectors. They are seeking a Part Time Customer Support Advisor to join their contact centre team, responsible for managing customer inquiries and ensuring a positive customer experience.

Responsibilities

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

Skills

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Fantastic problem solving skills
• Excellent communication skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail
• Be able to work in a busy and fast paced environment
• Experience on SAP would be desirable, but not essential – our training is second to none

Benefits

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

Company Overview