Note: The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company dedicated to improving financial access. They are seeking an Operations Senior Manager, AI to lead the development and execution of an AI Operations strategy that enhances customer experience and operational efficiency.

Responsibilities

• Own Mission Lane's operations AI agenda from strategy through execution
• Develop and deliver an AI Operations strategy from the ground up
• Identifying problems where meaningful AI solutions exist
• Sizing the problems within the Mission Lane context
• Evaluating vendors
• Making the business cases
• Sequencing the work
• Work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it
• Measure success on outcomes that matter, including cost, quality, and customer experience
• Get the agenda right
• Build the cross-functional trust to move it forward
• Establish governance needed to maintain and continuously improve the AI use cases

Skills

• 5+ years of program or project management experience
• 5+ years of operations leadership, including contact center or customer operations
• Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
• Structured, data-driven problem solver with a bias for action
• Comfortable owning an agenda without a playbook and earning executive trust through the work
• Ability to travel approximately four times a year for two to five days at a time
• Experience implementing or overseeing AI or automation tools in an operations context
• Background in financial services or consumer-facing products
• Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out

Benefits

• Participation in our annual incentive and equity programs
• Paid time off
• 401(k) match
• A monthly wellness stipend
• Health/dental/vision insurance options
• Disability coverage
• Paid parental leave
• Flexible spending account (for childcare and healthcare)
• Life insurance
• A remote-first work environment

Company Overview