Note: The job is a remote job and is open to candidates in USA. KDInfotech offers solutions and support for small and medium sized businesses across the nation. They are seeking a Desktop Administrator to deliver exceptional customer service and technical support, primarily focusing on hardware and software troubleshooting for clients.

Responsibilities

• Provide user support both onsite and remote staff
• Troubleshoot Software and Hardware issues for staff as needed
• Take part in company wide projects (system upgrades, security rollouts)
• Test and qualify new hardware/software for the company
• Utilize established ticketing system to track open issues
• Responsible for knowledge Base documentation creation
• Supporting C-Level executives when needed
• Troubleshoot issues and escalate appropriately if needed

Skills

• 3+ years of support experience with a variety of operating systems
• Proficient within Google Workspace
• Extensive experience with SaaS Applications (O365, Slack, OneDrive)
• Experience with Okta administration
• Audio/Visual application support and troubleshooting (Zoom/Conference rooms)
• Experience with Intune/Jamf
• Expertise in deploying and supporting desktops, laptops, and various mobile devices
• Ability to adjust quickly to changing priorities and make quick decisions
• Detail oriented and ability to follow issues through resolution

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Company Overview