Note: The job is a remote job and is open to candidates in USA. OpenSpace is a company focused on providing reliable technology operations and support. The IT Operations Administrator role is responsible for ensuring efficient and secure technology operations and delivering support for both domestic and international employees, including troubleshooting and improving the employee technology experience.

Responsibilities

• Conduct employee onboarding, offboarding, and new hire orientation including hardware setup and software installation
• Support Mac and Windows operating systems end to end, as well as mobile devices (Apple, Android)
• Manage user and software access through tools such as Okta, Jira, and Google Workspace
• Update and maintain asset Inventory and manage hardware refresh cycles, including purchasing, provisioning, configuring and shipping
• Work with Legal/Compliance to ensure IT security meets or exceeds compliance requirements, including supporting AI tools
• Document solutions, create guides, and explain steps when troubleshooting tickets
• Escalate issues appropriately while maintaining accountability for communication and follow-up

Skills

• 2+ years of experience in IT
• Working knowledge of IT security principles, including data protection, access management, and security best practices
• Basic understanding of information security and privacy compliance requirements and the ability to apply established policies and procedures
• Ability to identify potential security or compliance risks, including those related to AI tools, and escalate issues appropriately
• Ability to adopt and champion new processes and technologies
• Ability to perform tasks with a high degree of accuracy, demonstrating strong attention to detail and thoroughness
• Excellent time management skills and ability to simultaneously manage multiple priorities
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Strong customer service skills with a focus on professionalism and courtesy
• Ability to work independently in a remote environment while staying aligned with the broader team
• Willingness to learn, improve, and contribute to better IT processes and documentation
• An Associate's degree or equivalent experience preferred
• Familiarity with a fully remote environment, zero touch deployment architecture, and device management through MDM
• Atlassian suite experience (Jira, Confluence, and Service Management)

Benefits

• Equity awards
• 401k match
• Other region-specific health and wellness benefits

Company Overview

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