Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver exceptional digital experiences. They are seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, focusing on maintaining relationships, driving product adoption, and managing renewals.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption

Skills

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent experience
• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
• Familiarity with the MEDDPICC and Command of the Message (COM) frameworks
• Experience working with enterprise software customers or in a DevOps environment
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
• Proven history of achieving revenue and retention goals through consultative account management
• Self-starter with strong collaboration, negotiation, and problem-solving skills

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

Company Overview