Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company dedicated to strengthening financial institutions through innovative solutions and exceptional customer service. The Fraud Solutions Consultant will support financial institutions by providing fraud-related reporting, analysis, and recommendations to mitigate risks associated with ATM/debit card fraud.

Responsibilities

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses
• Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise
• Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance

Skills

• Experience working in banking, financial services, fraud, or compliance
• Experience in using Microsoft Office and Teams
• Verbal and written communication skills
• Organization and time management skills
• Attention to detail and accuracy

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

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