Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. They are seeking a Federal Civilian Program Manager to coordinate cross-functional efforts between various teams to ensure the successful delivery and growth of their SIEMaaS program.

Responsibilities

• Serve as the primary point of coordination between CISA Account team, Civilian Sales team,Professional Services, Product Management, and ECS Federal
• Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA)
• Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants
• Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition
• Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives
• Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications
• Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process
• Ensure alignment on customer requirements, scope, and success criteria across all teams
• Support continuous improvement of onboarding processes and program delivery
• Elastic central point of contact for all sales related activity - AE’s working with Agency’s coordinate efforts and provide transparency to CISA Account team on ongoing efforts

Skills

• Experience leading cross-functional projects in a SaaS, security, or managed services environment
• Strong understanding of customer onboarding and delivery processes
• Excellent communication and stakeholder management skills
• Ability to coordinate effectively with internal teams and external contractors
• Organized, proactive, and comfortable managing multiple priorities and demands

Benefits

• Elastic's stock program
• Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Company Overview