Note: The job is a remote job and is open to candidates in USA. IntelePeer is the leading provider of an end-to-end Conversational AI Platform for enterprise communications. They are seeking a Data & Reporting Analyst to join their Analytics team, where the role involves building standardized dashboards, analyzing AI performance data, and collaborating with Customer Success to provide actionable insights to clients.

Responsibilities

• Design, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accounts
• Lead standardization efforts — developing reusable dashboard templates and a consistent KPI framework that scales across IntelePeer's client base
• Maintain and evolve documentation for analytics processes, data definitions, and dashboard logic
• Analyze AI agent performance data with a focus on call containment rates, self-service rates, agentic AI metrics, and outbound campaign effectiveness
• Develop and deliver weekly performance scorecards and support quarterly business reviews with trend analysis and proactive recommendations
• Build monitoring and alerting visibility into GenAI solutions — flagging deviations from expected performance baselines
• Identify patterns across clients that reveal opportunities for automation improvement or workflow optimization
• Partner with Customer Success Managers to prepare and present data-driven insights during client reviews and continuous improvement sessions
• Collaborate with Product, Custom Development, and Solutions teams to ensure key performance signals are captured at the platform level and surfaced in reporting
• Serve as a data advocate internally — championing a 'Data First' mindset and helping internal stakeholders interpret and act on analytics outputs

Skills

• Proficiency in Sigma for dashboard development — you can build, customize, and maintain production dashboards independently
• Demonstrated ability to communicate analytical findings to non-technical audiences — clients, CSMs, and executives
• Experience developing performance scorecards, trend reports, or similar recurring analytical deliverables
• A structured, detail-oriented approach — you think in frameworks, not one-offs

Benefits

• Unlimited Vacation for exempt employees
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)

Company Overview