Note: The job is a remote job and is open to candidates in USA. Veterans United Home Loans is dedicated to helping Veterans and military families become homeowners. They are seeking a Written Support Specialist to assist borrowers through email, web chat, and social media, ensuring they receive the necessary support and information in a friendly manner.

Responsibilities

• Being the first point of contact for borrowers who reach out via email, social media, phone, and web chat—offering top-notch customer service to both customers and teammates
• Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms
• Keeping track of borrower interactions using systems like CRM, Cisco Finesse, and the Web Chat platform to ensure everything is well-documented
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture

Skills

• Experience navigating mortgage software/CRM systems, Encompass, Outlook
• At least 6 months of experience as a customer service representative or similar role
• Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems

Company Overview