Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, specializing in various insurance products. The Customer Service Associate II is responsible for providing quality customer service through high volume inbound calls, assisting borrowers and agents with property insurance inquiries, and ensuring customer satisfaction.

Responsibilities

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Skills

• High School Diploma or GED
• 0-2 years experience
• Business Support
• Client Facing
• Consumer Protection
• Quality Control (QC)
• Service Delivery
• High School Diploma or GED
• 0-2 years experience

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Company Overview