Revenue Group is a leading business process outsourcing company established in 1994, known for its commitment to client satisfaction and exceptional industry reputation. They are seeking a Collections Agent who will be responsible for initiating and receiving calls from customers, negotiating account resolutions, and maintaining accurate documentation in the collections systems.

Responsibilities

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
• The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards
• Maintains up-to-date customer contact information in the collections systems
• The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills
• Must be computer literate, abiding by FDCPA, HIPPA, and company regulations
• Understand the Fair Debt Collections Practices Act (FDCPA)
• Other duties as assigned

Skills

• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Understanding of customer service practices and principles
• Proficient in relevant computer applications
• 7 Year Background Check
• High school diploma or equivalent preferred

Benefits

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)

Company Overview