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[Remote] Client Services Business Analyst

Remote · Kenya Full-time

Note: The job is a remote job and is open to candidates in USA. Precision AQ is a company focused on pharmaceutical cost and coverage applications, and they are seeking a Client Services Business Analyst. The role involves overseeing projects to ensure they meet client needs and quality standards while coordinating with various teams for project delivery and client engagement.

Responsibilities

  • Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements
  • Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality
  • Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures
  • Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items
  • Work closely with clients to handle any modifications to the application's deliverable process
  • Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required
  • Work with Client Service Manager to understand 'why' and 'how' projects are identified, initiated, executed to provide client value and facilitate your learning and career growth
  • Execute final internal Application Testing prior to client verification
  • Remain up to date on all active projects, including general statuses, next steps and future client needs
  • Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues
  • Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions

Skills

  • Bachelor's degree in Health Care or Business
  • 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
  • Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
  • Working knowledge of pharmaceutical marketplace, brands, and data inputs
  • Working knowledge of Market Access
  • Project Management Software, Figma or other design software

Benefits

  • Discretionary annual bonus
  • Health insurance
  • Retirement savings benefits
  • Life insurance and disability benefits
  • Parental leave
  • Paid time off for sick leave and vacation

Company Overview

  • Precision AQ is the commercialization partner of choice for biopharma innovators, market access leaders, and brand strategists. It was founded in 2012, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://www.precisionaq.com.
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