About the position A biotechnology company in the regenerative medicine and personal stem cell banking space is looking for a Business Systems Manager to lead a full CRM migration and take ownership of the systems that run the business. Recently acquired and now modernizing its entire technology stack from the ground up, the company is a lean, bootstrapped team of roughly 20 to 50 people. Its current systems were inherited rather than designed, and today the setup depends on costly external developers with no internal owner to tie everything together. Day-to-day, this role leads the migration from Salesforce to HubSpot or Zoho, keeps the existing client portal integration intact through the transition, and takes over maintenance of a laboratory information management system and patient database after handoff from an external development team. The role also identifies operational gaps and builds new integrations for front office and sales teams. Success means a consolidated, modern systems stack owned in-house that reduces dependence on outside developers.

Responsibilities

• Lead the migration from Salesforce to HubSpot or Zoho.
• Keep the existing client portal integration intact through the transition.
• Take over maintenance of a laboratory information management system and patient database after handoff from an external development team.
• Identify operational gaps and build new integrations for front office and sales teams.
• Ensure a consolidated, modern systems stack owned in-house that reduces dependence on outside developers.

Requirements

• 4–8 years in CRM administration or business systems administration, with end-to-end ownership of the systems.
• Hands-on experience leading at least one CRM migration from Salesforce to HubSpot or Zoho, including data migration, configuration, and platform build-out.
• 2–3 years hands-on Salesforce administration.
• Cross-platform CRM experience spanning Salesforce and at least one of HubSpot or Zoho.
• Multi-system integration experience connecting a CRM with portals, databases, or operational tools via API or middleware (Zapier, Make, Workato, or custom integrations).
• Experience independently taking over and maintaining technical systems handed off from external developers or vendors.
• B2+ English (CEFR) for internal team and vendor coordination.

Nice-to-haves

• LIMS (Laboratory Information Management System) experience.
• Heroku platform familiarity.
• Healthcare, biotech, or life sciences industry exposure.
• HIPAA or healthcare data compliance awareness.
• Experience supporting front office or sales operations teams.

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide