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[Remote] Bilingual Spanish/English Contact Center Agent
Note: The job is a remote job and is open to candidates in USA. Pearl Interactive Network, LLC is seeking Seasonal Bilingual Spanish/English Contact Center Agents to support disaster relief efforts. The role involves answering inbound calls, assisting individuals with disaster assistance, and providing information and referrals as needed.
Responsibilities
- Serve as a direct point of contact for individuals registering for disaster assistance
- Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals
- Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
- Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance
- Escalate dissatisfied callers to proper channels
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently
- Enter information into Windows-based computer database as required, while following instructions and/or referrals
Skills
- High School Diploma or equivalent required
- Must be a U.S. Citizen
- Bilingual (English and Spanish)
- Must have at least 6 months of customer service-related experience
- Basic knowledge Microsoft Office Suite
- Must have high-speed internet connection
- Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections
- Ethernet cable access. Wi-Fi-only connectivity is prohibited
- Private and secure workspace within your home. Away from noise and distractions
- Computer equipment, monitor, and headset provided
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently
Benefits
- Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.
- Computer equipment, monitor, and headset provided.
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