Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting, technology, and managed services company that focuses on enhancing customer experiences. They are seeking a Spanish-English Bilingual Customer Service Representative who will resolve escalated customer calls and provide exceptional service. This role involves answering customer communications and conducting research to resolve issues effectively.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (>15 mbps)

Benefits

• Performance bonus and opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio
• Access to individualized coaching and thousands of free courses to support your growth

Company Overview