Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and managed services company committed to delivering smarter customer experiences. They are seeking a Bilingual Customer Service Representative (Spanish-English) to assist customers by answering inquiries and resolving issues effectively, ensuring exceptional customer experiences.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

• 6 months of customer service experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (> 15mbps) may be required for some programs
• This position requires that you reside within 50 miles of Sacramento, CA

Benefits

• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates
• Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth

Company Overview