Note: The job is a remote job and is open to candidates in USA. Finity, Inc. is a leading provider in health intelligence and engagement solutions, seeking a full-time, remote Bilingual Customer Service Representative to join their call center team. The role involves providing excellent customer service to participants of health and wellness programs, conducting calls, and assisting members with various wellness services.

Responsibilities

• Conduct inbound and outbound calls for our health and wellness incentive programs
• Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures
• Provide consistently excellent customer service
• Register members to wellness programs
• Assist members with navigating our wellness portals and ordering catalog items
• Manage multiple software interfaces for different wellness programs according to member needs
• Maintain consistent punctuality and attendance to provide complete call queue coverage at all times
• Follow best practices regarding HIPAA laws and protection of members PHI at all times

Skills

• At least 1 year of continuous customer service experience in a call center environment
• Performance-driven; able to consistently meet daily and monthly required benchmarks
• Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office
• Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
• Must be comfortable with a high volume of inbound calls
• Ability to remain professional and composed during each call
• Excellent attendance record and punctuality
• Ability to type at least 40 WPM
• Must be able to use computer/monitor throughout the course of the work day
• High-speed internet connection required (at least 50 mbps)
• Must have a quiet, distraction-free space to work, without background noise and in compliance with Finity's security policy
• Bilingual fluency in English/Spanish is required

Benefits

• Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
• Company paid holidays
• Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
• Professional development funds
• 401(k) with company match.
• Finity provides all necessary equipment and assists with in-home remote technology setup.

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