Note: The job is a remote job and is open to candidates in USA. Proof is a high growth company in the legal tech industry, offering a best-in-class legal services platform. They are seeking a seasoned Account Manager to manage relationships with major Property Management clients, focusing on retention, expansion, and maximizing product adoption.

Responsibilities

• Own and manage a portfolio of major Property Management clients across the U.S
• Build deep, consultative relationships with executives, regional managers, and onsite staff
• Become the go-to point of contact for all strategic and day-to-day needs
• Conduct regular QBRs, onsite visits, and performance reviews
• Drive high retention and reduce churn through proactive, hands-on support
• Identify and execute expansion, upsell, and cross-sell opportunities
• Ensure clients are fully educated on our capabilities and new products
• Build account plans that forecast risks, opportunities, and expansion paths
• Partner with Product, Ops, and Support to solve issues, streamline workflows, and implement improvements
• Understand client operational processes deeply and serve as their internal advocate
• Monitor usage metrics and proactively address adoption gaps
• Provide feedback to leadership on trends, needs, and market opportunities
• Travel frequently to meet with PM portfolios and regional teams
• Host trainings, onsite workshops, and relationship-building sessions
• Attend conferences, industry events, and customer summits as needed

Skills

• 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
• Proven track record of managing large, complex accounts or multi-site clients
• Ability and willingness to travel extensively - approximately 25%
• Strong communicator with high emotional intelligence
• Deeply customer-focused and comfortable handling escalations
• Ownership mindset- you treat your accounts like your own business
• Experience in property management, proptech, legal tech, or operations-heavy customer portfolios
• Experience driving expansion, renewals, and cross-functional customer initiatives
• Ability to run structured QBRs and executive-level reviews
• Experience working in a fast-moving startup or scale-up environment

Benefits

• Variable commission, with on-target earnings (OTE) of approximately $180,000.
• Eligible to participate in company bonus plan
• Full time, remote, salary position
• Medical, dental, vision, disability insurance, and 401k available
• Flexible time off (paid planned and sick time, and paid holidays)

Company Overview