FCC is a federal Crown corporation dedicated to supporting Canadian agriculture and food, providing financing and resources to over 103,000 customers. The Senior Relationship Management Associate will collaborate with Senior Relationship Managers to manage a complex lending portfolio, strengthen customer relationships, and lead loan administration activities.

Responsibilities

• Partner with Senior Relationship Managers to proactively build and maintain relationships with key and high‑potential customers and prospects
• Answer inquiries, offer solutions, and process requests in a thorough and professional manner, creating sales opportunities
• Ensure ongoing open communication with customers on assigned portfolio
• Enter customer and financial details into the lending system with a high degree of accuracy
• Deliver professional front desk coverage, including greeting and assisting walk-in customers, managing incoming calls, and completing administrative tasks with speed and accuracy
• Join customer visits to farms and offices, and represent FCC at industry events and meetings

Skills

• Bachelor's degree in business administration
• A minimum of one year of related administrative or financial experience (or an equivalent combination of education and experience)
• Specialized knowledge of lending and loan administration processes
• Hands-on experience applying lending and loan administration procedures, including preparing loan documentation and ensuring adherence to lending policies
• Ability to interpret complex financial statements for accurate data entry
• Customer service and administration experience, ideally in a financial, law, agricultural or advisory setting
• Experience working collaboratively across teams to achieve alignment and deliver outcomes that enhance customer satisfaction
• Valid drivers license
• This is a bilingual position with an intermediate level of proficiency in both official languages (English and French) required. However, we encourage all candidates to submit their application, regardless of whether they believe they meet the linguistic requirements of the position

Benefits

• Plus eligible to receive a performance based incentive, applicable to position
• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

Company Overview