About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking a detail-obsessed Operations Specialist to maintain and optimize the internal engines of our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves building workflows, managing project data, and ensuring that our remote team has the tools and processes they need to succeed. Digital Marketing Agency experience is a plus. What you’ll be doing: System Administration: Maintain and update the Zoho project management system to ensure it accurately reflects current business processes. Workflow Implementation: Build and refine automated workflows, task templates, and flow charts to reduce manual overhead. Process Documentation: Draft, update, and organize Standard Operating Procedures (SOPs) to ensure a "single source of truth" for the agency. Accountability Tracking: Monitor project boards daily to identify overdue tasks and coordinate with team members to resolve bottlenecks. Reporting: Generate weekly productivity and project health reports for leadership to identify operational gaps. Onboarding Support: Handle the technical side of onboarding new team members, ensuring they are correctly set up in our systems and trained on our specific workflows. Communication Coordination: Assist in organizing daily stand-ups and ensuring cross-time-zone communication is documented and accessible. Who are we looking for? 2+ years of experience in an Operations or Project Management role. Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). Highly organized and detail-oriented with experience in workflow optimization and process standardization. Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. Excellent communication skills with the ability to lead and motivate teams. Experience working in digital marketing agencies is required. US experience is required. Position: Operations Specialist Remote Status: Fully Remote Preferred Location: Global Working Hours: 9 am to 6 pm EST Holidays: US Federal Holidays Salary: USD 800 - USD 1,000 per month Internal Job ID: 1358