Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. The Junior Technical Account Manager will support global clients, troubleshoot issues, manage trading and risk queries, and contribute to product improvements.

Responsibilities

• Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
• Manage, prioritise and respond to queries relating to execution and risk representation issues
• Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation
• Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services
• Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues
• Gather customer feedback and provide actionable insights to improve Elwood’s products and services
• Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks
• Gather customer requirements and articulate appropriate technical and non-technical solutions
• Support new customer onboarding and contribute to the overall success of customer relationships
• Proactively create and drive impactful changes across support workflows, policies and tools
• Provide weekend support as part of a shared global rotation schedule

Skills

• Bachelor's degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics)
• 1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space
• A genuine interest in financial markets, digital assets, and emerging technology
• Awareness of the trade life cycle, from pre-trade through post-trade processing
• Strong analytical and problem-solving skills, with the ability to work well under pressure
• Excellent communication and interpersonal skills — a team player who enjoys collaboration
• Hands-on approach, comfortable working with large datasets and operational detail
• Control-focused, organised, and eager to learn
• Willingness to work rotational weekends to support our global client base
• SQL experience desirable; Python a plus

Benefits

• Fully paid medical and dental schemes for employees and their family
• Generous time off + bank holidays
• Weekly Ubereats allowance
• Discounted gym scheme
• Employee Assistance Programme
• Paid study leave and personal leave

Company Overview

Company H1B Sponsorship