Commercial Services Group is a trusted employer seeking an HR & Payroll Helpdesk Assistant to provide excellent service to employees. The role involves first-line support for HR and payroll queries, maintaining data integrity, and ensuring accurate payments.

Responsibilities

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs
• Ensure employees receive the correct documentation and are paid accurately and on time
• Retrieve data and provide advice or solutions to resolve queries efficiently
• Accurately update and maintain HR and payroll data across systems and personnel files
• Build strong working relationships with internal and external stakeholders
• Contribute to team knowledge sharing and continuous improvement initiatives

Skills

• Good understanding of HR/payroll processes and employment legislation
• High attention to detail and commitment to confidentiality
• Confident IT user with experience in MS Office
• Team player with a proactive, can-do attitude
• Willingness to learn, adapt and contribute to a culture of continuous improvement

Benefits

• 25 days annual leave rising to 27 after four years
• Birthday Day Off
• One concessionary day during the Christmas period
• Pension scheme with 4% employer contribution
• Life assurance cover
• Hybrid working

Company Overview