Note: The job is a remote job and is open to candidates in USA. Inflect is a startup revolutionizing the digital infrastructure market, and they are seeking an Account Manager to manage customer engagements throughout the full lifecycle. The role involves coordinating with internal resources, maintaining documentation, and ensuring client expectations are met while driving revenue growth.

Responsibilities

• Build and maintain strong relationships with clients, ensuring their needs and expectations are met
• Coordinate with internal resources (Solution Advisors, Agents, technical resources, etc.) to ensure engagement objectives are achieved
• Coordinate and sit in on customer meetings, ensuring all parties have the information and context they need, including Solution Advisors, VP of Sales and even potentially the CEO.. This includes post-meeting activity follow-up and coordination
• Providing regular updates to all relevant stakeholders on open leads and deals
• Manage stakeholder time as well as technical resources effectively on open deals
• Identify potential engagement risks and surface to internal stakeholders appropriately
• Ensure that all deliverables meet the Inflect’s quality standards as well as client expectations
• Maintain engagement documentation in Salesforce and provide regular status reports to clients and internal stakeholders as needed
• Routinely engage with all relevant engagement stakeholders, including clients, internal teams, and external partners, to ensure alignment and collaboration
• Keep track of quote requests to partners and keep Solution Advisors informed on quote request progress
• Create and update summaries compiling quotes utilizing google sheets and formulas
• Proactively reach out to customers regarding upcoming renewals
• Proactively reach out to customers to uncover new projects and additional revenue streams
• Actively reach out to new incoming leads within a consistent minimum SLA

Skills

• Exceptional organizational skills
• Effective email communication skills
• Ability to build and nurture relationships
• Experience in coordinating and collaborating with internal resources
• Ability to manage multiple priorities in dynamic environments
• Experience working in the industry or industry-adjacent
• Ability to provide regular updates to stakeholders
• Proactive identification and addressing of potential risks
• Commitment to maintaining high-quality standards and meticulous documentation in Salesforce
• Team player who thrives in a culture of collaboration

Benefits

• 100% remote work environment - seriously!
• Unlimited PTO
• Fully covered health insurance options through a major health insurance provider for both you and your family (you pay $0)
• 401k available
• Dental and Vision insurance available with widely used providers
• Option grants begin vesting after year 1 - you own a piece of Inflect

Company Overview

• Market Place, Advisory, Digital Infrastructure, IT, Cloud, Connectivity, Data Centers, It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is http://www.Inflect.com.