Role Description Please note, this is a part-time seasonal position running from May-September 2026. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

• Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
• Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.

Qualifications

• A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
• Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
• Ensures that the customer is successful using our product and has a great experience doing so.
• Eager to join at the ground level, knowing there is room for growth.

Requirements

• Strong customer service and analytical skills are a must.
• Comfortable helping customers via phone support.
• Ability to diagnose and explain complex solutions to technical and non-technical audiences.
• Ability to quickly learn computer software and operating procedures.
• Proficient in Microsoft Office Suite or related software.
• Previous experience with SaaS or payments industry preferred, but not mandatory.
• Flexible work schedule; must be able to work on weekends.
• Knowledge and passion for the dance industry.
• Excellent communication (written and verbal) and time management skills.
• Proven track record of outstanding performance and achieving goals.
• Success-driven, works well in a team and enjoys a dynamic and changing environment.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life.
• 401(k) option with company match up to 4%.
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.
• Pet Insurance.
• Medical Travel Benefits.
• Infertility Benefits.
• Teladoc.
• Employee Assistance Program.
• Wellness Benefits & Engagement Platform.