Role Description As a Sleep Therapy Follow-Up Program Specialist (Respiratory Therapist), you will play a key role in supporting Sleep Doctor's patients after they begin their therapy journey. This role focuses on providing consistent follow-up, remote monitoring, and education to ensure long-term therapy success.

• Analyze home sleep test results to identify patterns and abnormalities.
• Communicate findings clearly and effectively to customers.
• Address customer questions and concerns.
• Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding.
• Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness.
• Review and monitor patient compliance data from cloud-connected PAP devices.
• Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve.
• Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success.
• Educate patients on proper usage, cleaning, and maintenance of their PAP equipment.
• Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing.
• Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort.
• Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems.
• Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment.
• Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care.
• Contribute ideas and insights to improve the follow-up program and enhance the patient experience.

Qualifications

• Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required.
• Sleep credential (RRT-SDS or RPSGT) strongly preferred.
• Ideal candidate will be licensed in one of the following: Oregon, New Mexico, Washington, Arizona, New Jersey, West Virginia.
• Familiar with mask types, resupply guidelines, and best practices for long-term PAP success.
• Skilled in virtual education, troubleshooting, and mask fittings.
• Patient-focused and driven to help individuals achieve better health through consistent and compassionate support.
• Comfortable using telehealth platforms and cloud-based compliance systems.
• Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME), specific to sleep apnea care.
• Excellent communicator, both written and verbal, and able to maintain patient confidentiality.
• Thrive in a remote, fast-paced, collaborative environment where priorities can shift.

Benefits

• Base Salary Range: $32-$36/hr (final compensation subject to qualifications and location).
• Medical, vision, and dental insurance with 100% of employee premiums covered by the Company.
• Option to participate in both a medical FSA and dependent care FSA.
• 401(k) plan with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary.
• Company paid life-insurance policy.
• Option to participate in a voluntary pet-insurance policy.
• Eligible for Paid Time Off in accordance with the company’s policies.
• Commuter benefits for Seattle-based employees.

Company Description

Sleep Doctor is the sleep health company on a mission to help an increasingly tired world live healthier, happier, and thriving lives through the revitalizing power of sleep. Founded by Dr. Michael Breus in 2008, Sleep Doctor empowers millions of consumers annually to better understand the science of their sleep, make informed product decisions, and build health-transforming sleep habits.