Role Description The Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience. This position can also be remote but must be located in Eastern PA.

Key Responsibilities

• Conduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructions
• Respond to patient inquiries related to post-surgical care, symptoms, and recovery expectations
• Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate
• Assist with prescription refill requests and questions regarding prescriptions
• Support prior authorization and biologic process, including tracking approvals and denials in Tandem
• Assist billing team with collecting on overdue patient balances
• Document all patient interactions accurately in the EMR system
• Collaborate with clinical and administrative teams to ensure continuity of care
• Assist with increasing patient retention by identifying and contacting patients to schedule return visits

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferred
• Familiarity with dermatologic procedures and post-care instructions is required
• Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred
• Strong communication skills
• High attention to detail and accuracy in documentation
• Customer-service oriented with a compassionate, patient-first approach
• Self-starter and ability to work independently