Role Description Review and assist Everence Medicare Supplement members with Medicare Part D.

• Develop and maintain a strong understanding of Medicare Part D prescription drug plans and apply this knowledge when evaluating plan options for members.
• Utilize the Medicare Planfinder web tool to assist members in selecting an appropriate Medicare Part D prescription drug plan.
• Schedule and meet with members via phone or Microsoft Teams to discuss recommended prescription drug plans and help them assess a final plan choice selection.
• Contact members to request additional information and follow-up.
• Audit Medicare Part D Data entry forms and documents to ensure accuracy.
• Document member interactions and plan details using the customer relationship management system (CRM) and documents system (OnBase).
• Collaborate with field offices to support member needs and ensure coordinated service.
• Other tasks as needed.

Qualifications

• Experience or interest in working and communicating with members 65+ years of age.
• Strong service orientation.
• Accuracy and attention to detail.
• Excellent overall verbal and written communication skills.
• Experience working purposefully to accommodate a busy schedule.
• Ability to keep absolute confidentiality of client information.
• Ability to use objective and subjective information to help members make plan choices.
• Comfortable using a computer and doing data input.
• Familiarity with medication names and medical terminology is preferred, but not required.
• Basic knowledge of how Medicare works is preferred, but not required.
• Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living.

Requirements

• None

Benefits

• Temporary (approximately end of September to mid-December) 20-40 hours/week; schedule is negotiable.