Role Description We are actively seeking an Admissions Specialist within our substance use and co-occurring disorder treatment intensive outpatient program. As an essential member of our team, the Admissions Specialist plays a vital role in helping individuals navigate the complex landscape of seeking treatment for substance use and co-occurring disorders. The Admissions Specialist acts as the initial point of contact for individuals seeking help within our program, whether they contact us via phone, website chat, or form submissions. Their primary responsibility is to guide prospective clients through the admissions and intake process, ensuring a smooth and compassionate transition into our intensive outpatient (IOP) and outpatient (OP) programs. The Specialist's role is multi-faceted and involves:

• Assessing individuals for eligibility
• Verifying insurance coverage/eligibility
• Conducting the intake process and completing all intake forms
• Coordinating appropriate next steps according to State and County requirements
• Carrying a caseload of clients

The role of an Admissions Specialist is challenging yet rewarding. By effectively guiding individuals through the admissions and intake process, the Specialist plays a pivotal role in helping individuals access the treatment they need to embark on their recovery journey.

Qualifications

• High School Diploma or equivalent; Associate's degree in psychology, social work, counseling, or a related field preferred
• Valid C-Number with Los Angeles County to access SAGE/PCNX EHR preferred
• Hold valid certification as a drug and alcohol counselor (e.g., CADC, CAADC) or registration (e.g. RADT) in the state of California, with expertise in substance use disorders and co-occurring treatment
• Bilingual in Spanish or Khmer preferred
• Experience working in admissions and intake within a substance use disorder treatment program
• Knowledge of Medi-Cal guidelines and procedures for admissions and intake
• Familiarity with co-occurring disorders and trauma-informed care
• Excellent communication and interpersonal skills, with the ability to establish rapport with clients and collaborate effectively with coworkers and external stakeholders
• Strong organizational skills and attention to detail, ensuring accurate documentation and adherence to deadlines
• Compassion, empathy, and sensitivity to the unique needs of individuals seeking treatment for substance use and co-occurring disorders

Requirements

• Perform thorough assessments of prospective clients to determine their eligibility for our program
• Verify the insurance coverage of potential clients, particularly those covered by Medi-Cal
• Conduct comprehensive intake with prospective clients to gather crucial information regarding their substance use and co-occurring disorders
• Collaborate with the treatment team to support individualized treatment plans for clients
• Liaise with internal and external stakeholders to ensure a smooth and coordinated transition into the program
• Maintain accurate and up-to-date documentation of all client interactions, assessments, and treatment plans
• Stay up-to-date with regulatory guidelines, licensing requirements, and best practices related to substance use disorder treatment

Benefits

• Opportunity to make a difference in the lives of individuals dealing with substance use and co-occurring disorders
• Supportive work environment that encourages professional growth
• Creative freedom in your role