Job Description:

• Provide L2-L3 support for users accessing systems via

Azure Virtual Desktop (AVD)

• Troubleshoot login issues, session disconnects, performance problems, and application access

• Support local laptops used primarily for AVD connectivity
• Support

Nerdio-managed AVD environments

, including:

• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Requirements:

• Experience in

Service Desk, IT Support, or Endpoint Support

• Hands-on experience supporting

Azure Virtual Desktop (AVD)

•

Experience working with Nerdio (mandatory)

• Strong Windows 10/11 troubleshooting skills

• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English

Benefits:

• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow advance into leadership roles, while working with the brightest minds in the game