Job Description:

• Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
• Respond to general product questions and provide clear, helpful guidance
• Assist with core subscription management queries
• Troubleshoot foundational technical inquiries and escalate complex issues
• Track, document, and report on support interactions within ticketing systems
• Uphold established standards for response times and quality of service

Requirements:

• 1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
• Excellent verbal and written communication skills, with a patient and empathetic approach
• Comfortable learning new cloud-based software platforms quickly
• Familiarity with foundational technology platforms (e.g., Windows/macOS)
• Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions
• Previous experience utilizing customer support ticketing software or CRM platforms is desirable
• Familiarity with the education sector or hardware commonly used in classroom environments is a plus

Benefits:

• Competitive salary with bonus opportunities
• Flexible work schedules
• Comprehensive health and wellness benefits
• Flexible time off plans
• Career growth through development programs
• Collaborative, innovative culture