The LEGO Group is a renowned company dedicated to creativity and play, and they are seeking a Customer Service Representative fluent in German and English. The role involves responding to consumer inquiries, building relationships, and solving problems in a fun and engaging manner during the peak season.

Responsibilities

• Respond to consumers in both English and German - spoken and written
• Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries
• Build strong and lasting relationships with consumers in a fun and engaging manner
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests
• Adapt to a variety of shifts to ensure we provide an exceptional service

Skills

• Fluency in English and German, both spoken and written
• Ability to engage with consumers via phone and email
• Solid IT skills to support consumer requests
• Ability to adapt to a variety of shifts
• Energy and compassion in customer interactions

Benefits

• Performance based/discretionary bonus
• Equipment for hybrid working
• Full in-person training with an up to 4-week induction followed by on-the job support
• Hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training
• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Company Overview