ISN is a global leader in contractor and supplier management, connecting clients with safe and reliable contractors. The Business Development Associate role focuses on using bilingual skills to support customer inquiries and engage in sales and marketing efforts.

Responsibilities

• Use language skills to communicate with clients and colleagues from different countries and cultures
• Provide proactive service and support to customers
• Answer customer calls and inquiries
• Troubleshoot customer issues
• Participate in sales and marketing projects

Skills

• Excellent verbal and written communication skills in English AND Spanish
• A customer service orientation and a passion for helping others
• A desire to work with people and engage in verbal interaction over the phone
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios
• Bachelor's degree from an accredited university and/or equivalent work experience
• Advanced fluency in English AND Spanish (written and verbal) required
• Desire to work in customer service and move into B2B sales within 12-24 months
• Ability to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

Benefits

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

Company Overview